Case study: Group-wide transformation program

We Are Charlotte was engaged as an implementation partner for a group-wide transformation program at a large enterprise with businesses across Australia and New Zealand. Here, we share our approach and the resulting experiences and outcomes, while respecting this client’s privacy.

Why our client sought support

Our client was embarking on a group-wide transformation program, involving structural and operational changes across business departments in Australia and New Zealand. 

The program’s scale and complexity meant their internal People Team needed specialist People & Culture capability plus hands-on implementation to boost capacity.

Although they had engaged a large consulting firm for the organisational design work, they recognised the complexity and volume of change would also require an implementation partner who could provide strategic guidance to optimise project delivery and also operate as an extension of their team. 

With a focus on team member care and wellbeing throughout the complex change, our client wanted to ensure adequate resourcing was in place to manage the volume of detailed work. Therefore, they wanted to partner with a team that would integrate seamlessly into existing project structures.

How we worked together

Our team quickly embedded into our client’s transformation project meetings, working alongside their People team and strategy consultants.

We provided deep expertise and hands-on support across:

• Project planning and coordination – ensuring activities stayed on track and aligned with the transformation timeline.
• Process design balancing legislative, corporate and wellbeing considerations. 
• Change process management – developing clear frameworks, documentation and communications to support leaders and employees through change.
• Operational delivery – managing the detailed administrative requirements behind the transformation, freeing their internal team to focus on senior leader consultation, team member engagement, and testing and validating the proposed operating model before implementing the change. This also enabled the team to maintain critical BAU activities and re-embed into the BAU structure once key project phases were complete.

Our approach was collaborative and clear. We provided advice and guidance, serving as a trusted sounding board while delivering at an implementation level as well.

The results

Our client’s revised operating model was delivered to project timelines with executive leaders describing it as exceptionally well run. 

By balancing strategic insight with hands-on delivery, together we enabled our client to deliver complex organisational change without unnecessary disruption to daily operations across Australia and New Zealand, while making the process compliant, considerate and supportive for their team.

Their experience with us

“Working with We Are Charlotte was an excellent experience. As our implementation partner for a significant transformation project, they provided guidance and hands-on delivery remaining calm, proactive and exceptionally organised. They quickly proved to be the right trustworthy partner and I’d recommend them without hesitation.”

Head of People Strategy & Programs